Shipping speeds and pricing

fullfillment locations
Our fulfillment centers are located on both sides of the pond, bringing us closer to our customers. Depending from where you are located we choose the fastest shipping option available for you.
  Flat rates vs. live rates
Flat rates are the default pricing for shipping. The type of shipping method used depends on the availability and price offered by the carrier. Live rates, however, are calculated based on the exact weight and destination of the order. They're also the only shipping method that offers express options, like FedEx Standard Overnight or FedEx international rates. Live rates are often cheaper than the flat rates, especially for international orders.
  Some products might be shipped separately
Each item we ship may have different delivery times. This is because some products are packaged and shipped separately. For example, we send our posters in super-durable tubes. Obviously, a canvas won't fit in there. For example, you can order a t-shirt with a flat rate shipping price of $5.00. Each additional t-shirt adds $0.75 for shipping. If you add a tote to the order, then it will also cost simply an additional $0.75. However, if you choose another product, like a mug (that requires different packaging), then you'll have to add the full shipping price. In this case, it would be an additional $6.95.
  Can I upgrade my shipping speed after submitting an order?
Yes, you can! As long as the item hasn't shipped yet you can write us a message through our contact form or direct to info@kempo24.com. The best chances for an upgrade are in between 1 or 2 business days after your order was placed.
  If I chose the Express shipping in checkout, do you also ship that order faster?
Yes, we do! Express orders are automatically bumped to the front of our fulfillment queue to assure best possible fulfillment time.
  Do you ship to PO Boxes?
If FedEx is used for shipment then the answer is no as they doesn't ship to PO Boxes. In case on an other shipment provider it depends on the order country and their restrictions. We would recommend you to don't choose a PO Box to avoid package misdirection.
  What about customs?
Shipments outside of the USA may incur customs fees, depending on the destination country. The fee may vary depending on your order value, country limits, and other factors. You are responsible for these fees.
  Do you offer Tracking?
We offer international shipping across the world! (except Cuba, Iran, and North Korea). If available you will get a tracking number via mail. Only the Int'l Economy without tracking doesn't provide tracking, all other shipping options should have tracking but it really depends on the carrier of the destination country.

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 Money Back Guarantee 

You have the right to return the product within 14 days and get 100% refund or exchange (according to our Instructions for Cancellation.)
Please always include the Return Form you should get as link in your Confirmation Email. If you didn't received one please review your Spam folder or contact us to get one.